Payment channels

Pay Dothan Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Exceleron MyUsage. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(334) 615-4100, option 2

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Dothan publishes a text option, but it is for joining the QLess virtual customer-service line rather than paying a bill: text “dothan utilities” or “dothan utility” to (334) 345-2569. The reviewed 2026 payment page does not publish a text-to-pay keyword or SMS payment enrollment workflow.

Mail-in address

Dothan Utilities, P.O. Box 6728, Dothan, AL 36302.

Counters, drop boxes, and office hours

Customer service and utility collections are at 126 N. Saint Andrews Street, Room 105, inside the Dothan Civic Center, Dothan, Alabama 36303. The office is open Monday–Friday 8:00 a.m.–4:00 p.m.; drive-through hours are listed as 7:30 a.m.–4:00 p.m. Payment kiosks are listed at the Civic Center, 126 N. Saint Andrews Street; Westgate Park, 401 Recreation Road; Dothan Utilities Complex, 200 Kilgore Drive; Civic Center overflow parking, 506 E. Adams Street; Fire Station 6, 3209 Napier Field Road; and Wiregrass Recreation Center, 620 Sixth Avenue. The utility page also documents payment by mail and online/telephone channels. Customers should confirm kiosk cash/card capabilities at the collections office.

Accepted digital instruments

What you can use online

The official payment page accepts Visa, Mastercard, and Discover credit/debit cards, as well as electronic checks through MyUsage. Registered MyUsage accounts support bill viewing, alerts, automatic payment, and payment history. The page does not claim Apple Pay or Google Pay acceptance.

2026 transaction pricing

Convenience fees

Credit and debit card payments incur a 1% service fee per transaction with a $2.50 minimum. Electronic-check payments are accepted online at no additional charge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Dothan Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →