Public Water Authority
Huntsville Utilities Water Department
Serving Huntsville and Madison County service area
Population served
310,107 people (EPA SDWIS active CWS PWS AL0000882)
State system code
FIPS 01
Billing frequency
Monthly; account statement controls the period.
Provider briefing
How this utility’s billing works
Huntsville Utilities Water Department operates as a public water authority serving Huntsville and Madison County service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered water and sewer charges with residential rate tiers; sewer rates increased by $1 annually beginning in 2026 under the City's adopted infrastructure plan.. Bills are generated monthly; account statement controls the period., and a typical residential cost reference is A dedicated this detail was not publicly posted. Exact total requires current Huntsville water tariff, sewer rate, meter, and usage.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
If Huntsville Utilities approves a water leak adjustment, the sewer overage adjustment is automatically made; water that may have entered the sanitary sewer is not eligible for sewer adjustment.
Meter and infrastructure notes
The Huntsville utility app provides daily usage information for some accounts; the reviewed pages did not identify one universal AMI/AMR vendor or interval.
Emergency water support
Report a leak or water emergency
256-535-1200 for Huntsville Utilities emergency/service routing.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Huntsville and Madison County service area
Huntsville Utilities Water Department is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.