Municipal Department
Anchorage Water and Wastewater Utility (AWWU)
Serving Anchorage
Population served
221,351 people (EPA SDWIS active CWS PWS AK2210906)
State system code
FIPS 02
Billing frequency
Monthly; water and sewer are billed together on one statement when both services are provided, and meters are generally read on about the same date each month.
Provider briefing
How this utility’s billing works
Anchorage Water and Wastewater Utility (AWWU) operates as a municipal department serving Anchorage. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered or flat-rate residential billing under Regulatory Commission of Alaska tariffs. Interim and refundable rates are effective February 13, 2026; the published filing lists a $11.68 customer charge, $10.15 per 1,000 gallons metered residential water, and $11.51 customer charge plus $7.63 per 1,000 gallons metered residential wastewater.. Bills are generated monthly; water and sewer are billed together on one statement when both services are provided, and meters are generally read on about the same date each month., and a typical residential cost reference is For 5,000-7,000 gallons, the published metered residential components are approximately $11.68 water customer charge plus $50.75-$71.05 water usage, and $11.51 wastewater charge plus $38.15-$53.41 wastewater usage, before other tariff charges and taxes.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
When both services are provided, AWWU bills water and wastewater together. Metered residential wastewater is charged through its own customer charge and per-1,000-gallon rate; unmetered residential accounts use a flat wastewater charge. The reviewed tariff did not expose a winter-average calculation.
Meter and infrastructure notes
Bills are normally based on an actual meter or remote-device reading; estimates may be used when the meter/remote device is inoperable, inaccessible, or weather prevents a reading. Meters are read around the same date each month.
Emergency water support
Report a leak or water emergency
(907) 564-2700 for AWWU high-bill/leak assistance and customer-service routing; the reviewed pages did not identify a separate 24/7 number.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Anchorage
Anchorage Water and Wastewater Utility (AWWU) is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.