Payment channels

Pay Town of Queen Creek Utility Services Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as MyMeter; the portal identifies Accelerated Innovations, LLC as the MyMeter operator. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

480-358-3480 for automated bill payment; utility service/emergency line 480-358-3450

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The MyUtilities portal supports alerts by text, but the Town's official payment instructions do not publish a text-to-pay keyword or SMS enrollment sequence. Customers can enroll through the portal after creating an account with the new customer/account number.

Mail-in address

P.O. Box 29014, Phoenix, AZ 85038-9014. The Town instructs customers to include the new customer and account numbers and to allow at least 10 days before the due date for mail or bank bill-pay processing.

Counters, drop boxes, and office hours

Customer Service counter: Municipal Services Building, 22358 S. Ellsworth Road, Queen Creek, AZ 85142, Monday through Thursday 7:00 a.m.-6:00 p.m.; closed Friday-Sunday and holidays. A drive-up/drop box is at 22350 S. Ellsworth Road on the south side of the building. The official page identifies the counter and drop box but does not enumerate accepted counter instruments beyond the portal's card/bank methods.

Accepted digital instruments

What you can use online

The official portal supports credit/debit card payments and withdrawal from a checking account, including recurring Auto Pay. The current pages do not identify Apple Pay, Google Pay or a separate e-check label beyond bank-account withdrawal.

2026 transaction pricing

Convenience fees

No service charge is stated for signing up for Auto Pay; the reviewed Town pages do not publish a separate 2026 one-time online card or bank-payment convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Town of Queen Creek Utility Services Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →