Payment channels

Pay City of Fayetteville Utilities Financial Services - Fayetteville Waterworks

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services / Utility Access. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

833-526-3013

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The current Fayetteville Utility Access page documents email reminders and paperless billing but does not publish a text-to-pay keyword or SMS enrollment workflow.

Mail-in address

Utilities Financial Services, City Hall, 113 West Mountain Street, Fayetteville, AR 72701

Counters, drop boxes, and office hours

Payments may be mailed or dropped at Utilities Financial Services, City Hall, 113 West Mountain Street, Fayetteville, Arkansas 72701. City Hall utility-billing hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Exterior drop boxes accept checks or money orders only. The city's water and sewer services operations office is at 2435 South Industrial Drive, with weekday hours of 7:00 a.m. to 4:00 p.m.; that page does not state that it is a payment counter.

Accepted digital instruments

What you can use online

Utility Access supports credit card, debit card, and e-check payments; the city FAQ specifically identifies Visa, Mastercard, and Discover online, and Visa/Mastercard or one-time check payment by phone. ACH automatic drafts require a completed authorization and voided check, with the customer and bank account in the same name and a zero utility balance to begin.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed current city payment page does not publish the Utility Access card or e-check convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Fayetteville Utilities Financial Services - Fayetteville Waterworks and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →