Municipal Department
City of Hot Springs Utilities Department - Utility Billing Services
Serving Hot Springs and surrounding Hot Springs Utilities service area
Population served
75,343 people (EPA SDWA system estimate)
State system code
FIPS 05
Billing frequency
Monthly utility billing under the City’s municipal-utility procedures. The 2026 rate schedule applies to bills rendered January 1-December 31, 2026; the reviewed pages do not state the exact meter-reading date for each route.
Provider briefing
How this utility’s billing works
City of Hot Springs Utilities Department - Utility Billing Services operates as a municipal department serving Hot Springs and surrounding Hot Springs Utilities service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Fixed minimum charge for the first 1,000 gallons plus increasing block volume charges. For an in-city 5/8-inch residential meter in 2026, the minimum is $18.46 and the volume schedule is $3.29 per 1,000 gallons for 1,001-5,000, $3.68 for 5,001-10,000, $4.06 for 10,001-20,000, and $4.44 above 20,000. Out-of-city residential rates are higher; wastewater is separately established by the City’s rate ordinances.. Bills are generated monthly utility billing under the city’s municipal-utility procedures. the 2026 rate schedule applies to bills rendered january 1-december 31, 2026; the reviewed pages do not state the exact meter-reading date for each route., and a typical residential cost reference is For an in-city 5/8-inch residential account using 6,000 gallons, water is approximately $18.46 + (4 x $3.29) + (1 x $3.68) = $35.30 monthly before wastewater, solid waste, and other utility charges. The exact combined water/wastewater estimate is not publicly stated because the current 2026 wastewater schedule was not exposed in the reviewed rate PDF.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Hot Springs bills water and wastewater as separate municipal utilities under ordinance rate schedules. The reviewed 2026 source provided the complete water minimum and volume schedule but not a readable wastewater table; the record therefore does not invent a sewer percentage, winter average, or flat tie-in.
Meter and infrastructure notes
Hot Springs has an automated water-meter customer portal powered by Sensus Analytics. Customers can view current and historical usage in gallons and create text/email alerts at selected thresholds; the reviewed official material does not specify the radio-read interval or field billing route schedule.
Emergency water support
Report a leak or water emergency
501-321-6200 for after-hours water and wastewater emergencies. Utility Billing customer service is 501-321-6880 during Monday-Friday office hours; the water-meter portal can help identify abnormal daily or monthly use.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Hot Springs and surrounding Hot Springs Utilities service area
City of Hot Springs Utilities Department - Utility Billing Services is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.