Payment channels

Pay Burbank Water and Power – Water Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Smart Energy Systems Smart Customer Portal/Smart Energy payment platform. The live one-time payment page identifies Smart Energy Systems and provides account login, guest payment, and payment processing.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(818) 238-3700 is BWP Customer Service and the published phone channel for billing and credit-card payment questions. BWP also provides 24-hour automated account information through its telephone account-information system for enrolled customers using the account number and PIN; a separate public IVR payment number is not identified.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. As a text-to-pay program. BWP publishes online account payment, AutoPay, budget billing, Flashpay, automated telephone account information, and payment boxes, but no SMS keyword or text enrollment sequence. Customers should use the official portal or call (818) 238-3700.

Mail-in address

Burbank Water and Power, P.O. Box 631, Burbank, CA 91503-0631. Mail the bill stub with a check or money order; do not mail cash. BWP warns that offsite payments may take up to 48–72 hours to post, so mail should not be used for a last-day delinquency payment.

Counters, drop boxes, and office hours

BWP’s customer office is at 164 W. Magnolia Boulevard, Burbank, CA 91502-1720, generally open Monday–Friday 8:00 a.m.–5:00 p.m. Customer-service hours are 7:30 a.m.–5:00 p.m. BWP payment boxes are available at the BWP office/drive-up lot, Police/Fire Building foyer at 311 E. Orange Grove Avenue, City Hall foyer at 275 E. Olive Avenue, Joslyn Adult Center at 1301 W. Olive Avenue, Izay Park at 1111 W. Olive Avenue, and Tuttle Adult Center at 1731 N. Ontario Street. Payment boxes do not accept cash and can take up to 72 hours to post.

Accepted digital instruments

What you can use online

The live portal accepts bank-account ACH/electronic payments and Visa, Mastercard, American Express, and Discover cards. BWP offers bank-account AutoPay without a processing fee, online one-time payment, and the Flashpay electronic payment program. Mobile wallets and text-to-pay are not confirmed in the reviewed official material.

2026 transaction pricing

Convenience fees

$2.99 per credit/debit-card transaction up to $400, or 1.99% per transaction for payments over $400. ACH/bank-account payments are not subject to a processing fee. The fee disclosure applies to online and phone credit/debit transactions and the checkout controls any maximum amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Burbank Water and Power – Water Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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