Alternative channels
Mail, text, and in-person payment instructions
Pay by text
A dedicated this detail was not publicly posted. For text-to-pay enrollment. MyWater supports alerts and notification preferences, including water-emergency communications, and the company has described text or email alerts, but the San Diego County district does not publish a local pay-by-text keyword, short code, or text enrollment steps for directly submitting a bill payment.
Mail-in address
California American Water, P.O. Box 7150, Pasadena, CA 91109-7150. Mail the payment with the payment stub, make the check payable to California American Water, and do not send cash, staples, or paper clips. The district office and payment mail address are different, so customers should use the remittance address printed on the bill.
Counters, drop boxes, and office hours
California American Water identifies the San Diego County District office at 1025 Palm Avenue, Imperial Beach, CA 91932, with published office hours of 7:30 a.m. to 3:30 p.m. and district phone 619-446-5707. For bill payment, the company directs customers to an authorized payment-location locator and allows checkout payment using the unique barcode on the California American Water bill; the customer must bring the bill or know the amount due. The reviewed pages do not provide a complete static list of all authorized locations or a separate counter-payment schedule, so customers should confirm the location before visiting.