Payment channels

Pay California-American Water Company – East Pasadena Service Area

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus Corp. for guest/one-time payment; California American Water’s registered account portal is MyWater at login.amwater.com.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-855-748-6066. The California American Water IVR accepts Visa, Mastercard, Discover, American Express, or electronic check; callers should have the 16-digit account number. Emergency support is 1-888-237-1333, available 24/7, while non-emergency customer service is Monday–Friday, 7:00 a.m.–7:00 p.m.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The Paymentus guest-pay form asks for the account number and email and can text the barcode from the California American Water bill to a customer for use at an authorized payment location. The reviewed 2026 materials do not publish a standalone text-to-pay keyword, short code, or recurring SMS enrollment procedure; customers should use the MyWater/Paymentus portal or the 1-855-748-6066 IVR.

Mail-in address

California American Water, P.O. Box 7150, Pasadena, CA 91109-7150. Send the payment with the bill stub; do not send cash or use staples or paper clips. The Pasadena lockbox is the company’s published mailed-payment address for East Pasadena accounts.

Counters, drop boxes, and office hours

Customers may use an authorized California American Water payment location by presenting the barcode on the bill and knowing the amount due; the available-location list changes periodically and customers should confirm acceptance before traveling. The current billing page does not identify a fixed East Pasadena cashier or counter hours. General non-emergency customer service is Monday–Friday 7:00 a.m.–7:00 p.m.; water emergencies are handled 24/7 at 1-888-237-1333. Payment locations may accept check, cash, or card depending on the authorized retailer, so the location should be checked first.

Accepted digital instruments

What you can use online

MyWater supports online bill payment, AutoPay, paperless billing, payment history, account balance, service start/stop, alerts, and usage history. Paymentus one-time online payment and the 1-855-748-6066 IVR accept bank account/electronic check and Visa, Mastercard, Discover, and American Express. California American Water’s current billing page states the former $1.95 third-party card transaction fee has been eliminated. Apple Pay and Google Pay are not identified as accepted instruments.

2026 transaction pricing

Convenience fees

The current California American Water billing page states that the $1.95 third-party transaction fee for credit-card payments has been eliminated, including the listed phone-payment channel. The reviewed current page does not state a replacement online ACH or card surcharge. Authorized in-person locations may have their own payment handling terms; customers should confirm before payment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by California-American Water Company – East Pasadena Service Area and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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