Alternative channels
Mail, text, and in-person payment instructions
Pay by text
Cal Water does not publish a general keyword-based text-to-pay enrollment path for Visalia. Eligible residential customers with past-due balances of at least $50 may be offered PromisePay enrollment and text reminders through calwater.promise-pay.com; use the account-specific invitation or enrollment link, verify the premise and balance, choose an approved installment arrangement, and authorize the requested payment method. Emergency and billing alerts depend on current mobile-contact information in the account rather than a universal SMS keyword.
Mail-in address
California Water Service, P.O. Box 7229, San Francisco, CA 94120-7229. Include the payment stub or account number, do not mail cash, and allow postal time for the payment to post.
Counters, drop boxes, and office hours
The Visalia District customer center is at 216 North Valley Oaks Drive, Visalia, CA 93292. Posted office hours are Monday through Friday, 7:00 a.m. to 7:00 p.m., but Cal Water states that in-person service is not available at this location. Customers should use the office drop box if available, online or telephone payment, mail, Walmart Bill Pay, or a participating Western Union location. Retail locations operate on their own hours, may charge their own service fee, and may restrict accepted instruments. Visalia customers should note that current Cal Water payment arrangements on the website cover water services only during the transition of Visalia city services; contact the Customer Center for city-service payment questions.