Municipal Department
City of Arcadia Public Works Services – Water and Sewer Utility Billing
Serving City of Arcadia municipal water and sewer service area, Los Angeles County; active CWS PWS CA1910003
Population served
51,361 people served by active PWS CA1910003 according to California SDWIS, with approximately 14,182 residential and 1,382 commercial metered records. The City states that it provides water and sewer service to more than 56,000 residents and businesses; the SDWIS population is the system-specific figure used here.
State system code
FIPS 06
Billing frequency
Monthly after a 2026 transition from bi-monthly billing. Arcadia’s rates page states that the City moved from bi-monthly to monthly billing, while older Sure Pay instructions describe the prior bi-monthly cycle; current monthly bills and the effective July 1, 2026 rate update control.
Provider briefing
How this utility’s billing works
City of Arcadia Public Works Services – Water and Sewer Utility Billing operates as a municipal department serving City of Arcadia municipal water and sewer service area, Los Angeles County; active CWS PWS CA1910003. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered monthly municipal rate with a fixed customer/service charge by meter size and a usage charge per HCF, plus applicable sewer, water-quality, utility-user-tax, and other service components. The City’s 2026 fee schedule lists metered water at $3.18 per HCF for the published service category and separately lists monthly sewer charges; exact residential water charges depend on the current rate card and meter size.. Bills are generated monthly after a 2026 transition from bi-monthly billing. arcadia’s rates page states that the city moved from bi-monthly to monthly billing, while older sure pay instructions describe the prior bi-monthly cycle; current monthly bills and the effective july 1, 2026 rate update control., and a typical residential cost reference is Using the published $3.18/HCF metered-water rate as a directional 2026 usage component, 5,000–7,000 gallons is 6.68–9.36 HCF and produces about $21.24–$29.96 in monthly commodity charges before the fixed water service charge, taxes, and other charges. The current Arcadia rate card should be used for the exact residential fixed charge; monthly sewer is listed at $9.05 for a single-family account.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Arcadia bills sewer separately but on the same utility account. The 2026 service-charge schedule lists a $9.05 monthly residential sewer charge and a commercial/government/institution charge of $9.05 plus a $0.67 variable HCF component. The reviewed materials do not state a winter-average calculation for single-family residential accounts.
Meter and infrastructure notes
Arcadia provides a Water Smart Home Water Report portal and moved from bi-monthly to monthly billing in 2026, indicating current usage monitoring and more frequent account cycles. The reviewed pages do not identify the AMI/AMR vendor or hourly transmission schedule; the defensible description is municipal metered service with online usage reporting and monthly billing.
Emergency water support
Report a leak or water emergency
Arcadia publishes Utility Billing at (626) 254-2700 for meter leaks and high consumption, and Public Works Services at (626) 574-5400 for general service. The reviewed page does not expose a separate 24/7 water-emergency hotline; call the official City number and follow after-hours instructions for a main break or active leak.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Arcadia municipal water and sewer service area, Los Angeles County; active CWS PWS CA1910003
City of Arcadia Public Works Services – Water and Sewer Utility Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.