Payment channels

Pay City of Beverly Hills Public Works – Water Services

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus is identified in the City’s utility communications for AutoPay and the newer WaterSmart customer and utility-billing portal; the current Water Services page links customers through the City’s PowerOn/utility-billing workflow.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. As a separately published automated payment number. Utility billing questions and general water service use (310) 285-1000; customers should follow the City’s current PowerOn or WaterSmart telephone prompts if offered.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. . Beverly Hills’ public Water Services and utility-billing pages do not publish an SMS keyword, short code, or text-to-pay enrollment sequence. Customers should use the City’s verified PowerOn/WaterSmart portal or call (310) 285-1000.

Mail-in address

City of Beverly Hills utility billing remittance address should be taken from the current bill or PowerOn instructions; the reviewed Water Services page does not expose a dedicated water-remittance P.O. Box. Do not mail cash, and include the bill stub and account number when the current invoice provides the mailing destination.

Counters, drop boxes, and office hours

Utility billing and customer-service support is handled through City of Beverly Hills offices; the Water Services page lists City Hall, 455 North Rexford Drive, Beverly Hills, CA 90210. Water emergency and service hours are Monday–Thursday 7:30 a.m.–5:30 p.m. and Friday 7:30 a.m.–5:00 p.m.; utility billing questions are Monday–Thursday 7:30 a.m.–5:30 p.m. and Friday 8:00 a.m.–5:00 p.m. The page does not enumerate cashier payment types or satellite drop boxes, so confirm counter acceptance at (310) 285-1000.

Accepted digital instruments

What you can use online

The City’s updated WaterSmart/Paymentus materials describe online account management and AutoPay; the reviewed public page does not enumerate every card brand, ACH/e-check, or mobile wallet. Customers should use the live City portal to confirm Visa, Mastercard, Discover, American Express, electronic check, Apple Pay, or Google Pay availability before checkout.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. As a published 2026 flat fee or percentage in the reviewed Water Services page. The live PowerOn/WaterSmart checkout should be treated as controlling for any Paymentus card or electronic-payment convenience charge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Beverly Hills Public Works – Water Services and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →