Municipal Department
City of Chino Utilities – Water and Utility Billing Services Division
Serving City of Chino municipal water service area in San Bernardino County
Population served
86,435 people served by active CWS PWS CA3610012 in the California SDWIS registry, with approximately 20,639 residential, 2,721 commercial, 10 industrial, and 3 agricultural meter records.
State system code
FIPS 06
Billing frequency
Monthly utility billing. Chino’s budget-based water program assigns an individualized monthly indoor/outdoor water budget using household size, irrigated landscape, weather, and related factors; water, sewer, storm-drain, refuse, and recycling charges may appear on the unified utility account.
Provider briefing
How this utility’s billing works
City of Chino Utilities – Water and Utility Billing Services Division operates as a municipal department serving City of Chino municipal water service area in San Bernardino County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Budget-based individualized allocation with three conservation tiers rather than a simple uniform rate. Each account receives a calculated indoor and outdoor budget, and use within the allocation receives the lower tiers while use beyond budget moves to progressively higher prices. The bill also includes City water charges and applicable Inland Empire Utilities Agency pass-through treatment charges; exact tier prices, fixed charges, and the individualized allocation depend on the current FY 2026–27 resolution and property data.. Bills are generated monthly utility billing. chino’s budget-based water program assigns an individualized monthly indoor/outdoor water budget using household size, irrigated landscape, weather, and related factors; water, sewer, storm-drain, refuse, and recycling charges may appear on the unified utility account., and a typical residential cost reference is Chino does not publish one defensible universal average because the budget depends on residents, irrigated landscape, weather, meter/service factors, and pass-through charges. For a typical 5,000–7,000 gallon monthly household that remains within its individualized budget, the water commodity portion is generally expected to stay in the lower conservation tiers, but the exact 2026 total must be read from the account-specific OnlineBiller bill. A customer should use Chino’s current budget calculator/rate resolution rather than apply a citywide flat estimate.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Chino bills sanitary sewer and contracted treatment components through the unified utility account. The City’s water-rate structure page separates budget-based potable-water allocation from sewer and IEUA pass-through charges; the reviewed 2026 pages do not publish a residential winter-average formula or a simple percentage tie-in. Sewer charges follow the City’s adopted utility-rate resolution and IEUA treatment pass-through schedule, which should be checked with Utility Billing for the property’s account.
Meter and infrastructure notes
Chino provides the Sensus Analytics ‘Check My Water Usage’ portal for account-level consumption information and leak awareness. The City uses a budget-based allocation calculated from household size, landscape, weather, and individualized water-use factors, with monthly billing and conservation tiers. The reviewed 2026 pages do not state the Sensus meter hardware model, radio transmission interval, or universal field-read calendar; the defensible description is municipal metered service with Sensus usage analytics and monthly account review.
Emergency water support
Report a leak or water emergency
909-628-1234, Chino Police Dispatch, for water or sewer utility emergencies after regular work hours. During regular hours, Utilities customer service is 909-334-3264 and the City’s physical utility address is 13220 Central Avenue. City personnel respond through dispatch for main breaks, active leaks, or sewer emergencies.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Chino municipal water service area in San Bernardino County
City of Chino Utilities – Water and Utility Billing Services Division is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.