Payment channels

Pay City of Clovis Public Utilities - Water Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(877) 281-4366, the payment number printed on the City’s utility bill materials.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Clovis bill and utility pages identify Paymentus online and telephone payment but do not publish a text-to-pay keyword or SMS enrollment sequence.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed accessible Clovis bill materials identify City Hall and utility-billing channels but do not expose a verified current 2026 lockbox address. Customers should use the remittance address on the current bill.

Counters, drop boxes, and office hours

City Hall, 1033 Fifth Street, Clovis, CA 93612; accessible official bill materials list office hours of 8:00 a.m.-4:30 p.m. The City’s Public Utilities/Finance pages do not expose the complete current counter, drop-box, and payment-instrument schedule in the reviewed content.

Accepted digital instruments

What you can use online

Paymentus online and telephone payment are documented on the City’s bill materials; the reviewed current pages do not enumerate all card brands, e-check, or mobile-wallet support.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The official Clovis payment-options endpoint returned a native-browser fetch error and the rates endpoint returned HTTP 403, so the current Paymentus surcharge was not publicly exposed in the reviewed content.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Clovis Public Utilities - Water Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →