Payment channels

Pay City of Davis Finance Department - City Services Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The City explicitly states Finance does not accept utility payments over the phone. Customer-service billing support is (530) 757-5651, option 1.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The reviewed Davis pages do not publish a text-to-pay keyword or short code. Customers may use online Paymentus, ACH autopay, credit/debit autopay, mail, cash/check/money order or City Hall; AquaHawk provides water-use alerts rather than bill payment.

Mail-in address

City of Davis Finance Department, 23 Russell Blvd., Suite 3, Davis, CA 95616. Customers should use the remittance address printed on the current City Services statement.

Counters, drop boxes, and office hours

City of Davis Finance/City Services, 23 Russell Blvd., Suite 3, Davis, CA 95616, Monday-Friday 8:00 a.m.-4:00 p.m. Payments may be made in person by cash, check or money order; the City says it does not accept utility payments over the phone. The reviewed pages do not enumerate a separate utility drop box.

Accepted digital instruments

What you can use online

Paymentus accepts Visa, Mastercard and Discover for online one-time payments and accepts e-checks; recurring payments can use a credit/debit card. ACH autopay/checking-account drafting has no processing fee. The reviewed pages do not verify digital wallets.

2026 transaction pricing

Convenience fees

Paymentus charges $2.75 for transactions from $0-$300, $7.75 for $300.01-$500 and $9.50 for $500.01-$1,000. One-time and card-autopay transactions are capped at $1,000; ACH autopay, checks, cash and money orders have no processing fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Davis Finance Department - City Services Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →