Payment channels

Pay City of Fullerton Public Works Water Division and Utility Services Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Portico Citizen Self Service (the City’s current self-service sign-in and utility-account platform).. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(877) 768-8795; the City’s 24/7 virtual payment line requires the current account number and customer identification number and guides the caller through credit-card or check payment prompts.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. . Current Fullerton utility-payment materials describe the Tyler self-service portal, virtual phone line, mail, in-person cashier, outdoor drop box, and checking-account autopay, but do not publish a text-to-pay keyword, short code, or enrollment process.

Mail-in address

City of Fullerton, Utility Billing, P.O. Box 45850, San Francisco, CA 94145-0850. Customers should detach the payment stub, include a check, and make it payable to City of Fullerton; the City instructs customers not to mail cash.

Counters, drop boxes, and office hours

Fullerton City Hall, 303 W. Commonwealth Avenue, 1st Floor, Central Cashier, Fullerton, CA 92832. The City accepts cash, checks, debit cards, and credit cards Monday through Thursday, 7:30 a.m. to 5:00 p.m., and every other Friday, 7:30 a.m. to 4:00 p.m.; City Hall is closed alternate Fridays and holidays. An outdoor payment drop box is located on the north side of City Hall for after-hours payments. Utility Services lists (714) 738-6890 for billing and service-account assistance.

Accepted digital instruments

What you can use online

The City’s online Citizen Self Service portal accepts Visa, MasterCard, and Discover credit cards only; online eCheck is not accepted. Free checking-account autopay is available by submitting the City’s authorization application with a voided check. The 24/7 virtual line accepts credit-card or check payments, while mobile-wallet options are not identified in the current City materials.

2026 transaction pricing

Convenience fees

Online portal payments currently have no additional charge and post in real time, according to the City’s current Water Service page. Any separate phone-payment fee is not identified in the current public materials.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Fullerton Public Works Water Division and Utility Services Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →