Payment channels

Pay City of Gilroy Utilities Department – Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as OnlineBiller (the City’s official utility-billing page links customers to onlinebiller.com/gilroy for statements, one-time payments, and AutoPay). Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(408) 846-0420; the City lists this Finance/Utility Billing number for phone payment and customer service. The accessible page does not publish a separate automated-payment number or prompt sequence.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Gilroy publishes online payment, automatic payments, phone payment, cash/check counter payment, and mail/drop-box options, but no Pay by Text enrollment keyword, short code, or opt-in procedure is published.

Mail-in address

CITY OF GILROY – Utility Billing, P.O. Box 888842, Los Angeles, CA 90088-8842. The City advises customers using bank bill pay to include the utility account number to avoid delays.

Counters, drop boxes, and office hours

The Finance Department is at 7351 Rosanna Street, Gilroy, CA 95020. Public counter hours are Monday–Thursday 8:30 a.m.–4:30 p.m.; Friday is by phone/email only. The City’s current materials identify Finance/Utility Billing as the in-person contact and state that cash or check payments can be made without a processor fee. A utility-bill payment drop box at City Hall is monitored daily; online payment instructions allow two business days for processing. The accessible page does not list outside retail payment locations.

Accepted digital instruments

What you can use online

OnlineBiller supports credit-card payments and ACH bank-account payments, with the same sign-on usable for multiple accounts. AutoPay may use credit card or e-check/ACH and processes on the 15th of each month. The City’s public pages do not list specific card brands beyond the online-payment materials’ Visa imagery and do not publish PayPal, Apple Pay, Google Pay, Venmo, or text-to-pay.

2026 transaction pricing

Convenience fees

The City FAQ publishes a 2.9% processor fee for credit-card transactions and a fixed $1.00 fee for every e-check/ACH transaction. AutoPay uses the fee applicable to the selected credit-card or e-check/ACH method. The merchant processor retains the fees; the City says it retains no portion. Cash and check payments can continue without a payment-processing fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Gilroy Utilities Department – Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →