Provider-specific review
What the public record says about a leak adjustment
The City provides information on checking for leaks and a high-bill investigation process, but the reviewed pages do not expose complete repair-proof requirements, adjustment math, deadline, or cap.
Stop the loss
Shut off the failing fixture or supply and arrange a qualified repair.
Keep proof
Save dated invoices, parts receipts, photographs, and meter readings.
Request review
Submit the request promptly and keep paying any undisputed amount.