Alternative channels
Mail, text, and in-person payment instructions
Pay by text
A dedicated this detail was not publicly posted. Current Modesto utility pages describe portal alerts, paperless billing, AutoPay, email confirmations, and high-usage reminders but do not publish a text-to-pay keyword, SMS short code, or enrollment procedure.
Mail-in address
City of Modesto – Collections Division, P.O. Box 767, Modesto, CA 95353. The City’s payment and delinquency pages identify this Revenue Collections address for mailed applications and collection correspondence; customers should use the remittance address printed on the current statement when mailing a payment.
Counters, drop boxes, and office hours
Customer service payments are accepted at 1010 Tenth Street, 2nd Floor, Suite 2100, Modesto, CA 95354, Monday through Friday 8:30 a.m.–4:30 p.m., excluding holidays. A drop box is located outside City Hall near the 11th Street entrance and another is inside City Hall on the second-floor Suite 2100 customer-service lobby. The public payment page does not provide a complete current counter-instrument matrix; the City’s public payment materials identify card, ACH, and automated payment options, while payments submitted after a final delinquency notice cannot be made by check. Confirm current counter acceptance with (209) 577-5395 before relying on a particular instrument.