Payment channels

Pay City of Mountain View Utility Billing / Public Services Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

855-288-0315

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Mountain View payment pages document online, phone, bank, and AutoPay channels but do not publish text-to-pay enrollment instructions.

Mail-in address

Mountain View utility bills include a lockbox remittance envelope; the FY2026-27 rate notice identifies the Finance and Administrative Services Department at 500 Castro Street, P.O. Box 7540, Mountain View, CA 94039-7540. Customers should use the exact remittance address on the current payment stub.

Counters, drop boxes, and office hours

Finance and Administrative Services, 2nd floor of City Hall, 500 Castro Street, Mountain View, CA 94041, accepts cash, check, and Visa or MasterCard credit card payments Monday-Friday, 8:00 a.m.-12:00 p.m. and 1:00-5:00 p.m. A drop box is in front of City Hall and is processed the next business day.

Accepted digital instruments

What you can use online

Paymentus one-time online and registered-account payments accept electronic check, Visa, MasterCard, and debit card. Registered accounts can view electronic bills, schedule recurring payments, enroll in paperless statements, and use bank checking/savings, debit, or credit cards. Bank bill pay is also supported.

2026 transaction pricing

Convenience fees

No convenience fee to enroll or pay utility bills online, according to the city's Utility Billing page. The phone channel's current fee was not stated.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Mountain View Utility Billing / Public Services Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →