Municipal Department
City of Pleasanton Public Works - Customer Service & Utility Billing
Serving Pleasanton
Population served
76,689 people (EPA SDWA system estimate)
State system code
FIPS 06
Billing frequency
Bi-monthly. Pleasanton divides the service area into eight billing groups, reads each group approximately every eight weeks, and states that actual cycles generally fluctuate between 56 and 63 days.
Provider briefing
How this utility’s billing works
City of Pleasanton Public Works - Customer Service & Utility Billing operates as a municipal department serving Pleasanton. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as The January 1, 2026 water schedule is a uniform consumption-based structure for normal potable single-family use through 20 CCF, with higher per-CCF charges at 21-40 CCF, 41-60 CCF, and over 60 CCF. The 2026 single-family potable totals are $6.15, $7.26, $7.89, and $8.39 per CCF respectively; a fixed meter charge is added. Recycled-water and irrigation schedules are separate, and the bill also carries pass-through agency charges.. Bills are generated bi-monthly. pleasanton divides the service area into eight billing groups, reads each group approximately every eight weeks, and states that actual cycles generally fluctuate between 56 and 63 days., and a typical residential cost reference is The City bills every two months rather than monthly. For a 5/8-inch potable meter using 6,000 gallons (about 8.02 CCF), the 2026 water-only component is approximately $24.01 fixed plus 8.02 x $6.15, or $73.33 per billing cycle, before sewer, irrigation/recycled-water items, and any agency pass-throughs. A complete household total is not stated because DSRSD/Livermore sewer charges vary by agency and effective date.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Pleasanton’s utility bill combines local sewage-collection charges with treatment pass-through charges set by Dublin-San Ramon Services District and the City of Livermore. The City’s January 2026 sewer inserts therefore must be applied by the customer’s service area and account class; no single citywide residential sewer amount is published on the billing overview. Customers should use the separate DSRSD or Livermore insert for the treatment component.
Meter and infrastructure notes
Most Pleasanton meters use Aclara Fixed Network AMI STAR. The City says roughly 80% of meters were replaced in 2016; each Meter Transmission Unit records hourly data and sends it every six hours to one of 16 Data Collector Units, which transmit time-stamped reads to the City database four times daily. Billing groups are read on an approximately eight-week cycle, and customers can view usage and abnormal-use alerts online.
Emergency water support
Report a leak or water emergency
925-931-5500 during Customer Service hours, Monday-Friday 7:00 a.m.-4:00 p.m.; after-hours water emergencies are routed to Pleasanton Police non-emergency dispatch at 925-931-5100. The City states that its response coverage operates 24/7 through this dispatch route.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Pleasanton
City of Pleasanton Public Works - Customer Service & Utility Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.