Payment channels

Pay City of Redlands Municipal Utilities and Engineering Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud through RedConnect; customers can use logged-in RedConnect or InvoiceCloud Quick Pay as a guest.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

855-718-1514, InvoiceCloud toll-free phone payment; City Customer Service is 909-798-7516.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Redlands offers Pay by Text through InvoiceCloud. Enroll from the InvoiceCloud/RedConnect payment workflow; have the property address and utility account number available. The reviewed page does not state the enrollment keyword or short code.

Mail-in address

City of Redlands, P.O. Box 6903, Redlands, CA 92375 for mailed utility payments; general correspondence is City of Redlands, P.O. Box 3005, Redlands, CA 92373.

Counters, drop boxes, and office hours

The 24/7 no-fee BillPay kiosk is at 35 Cajon Street, Redlands, CA 92373, by Suite 15B and accepts cash, check, and credit/debit card; cash payments dispense no change and overpayments become account credit. A Revenue Division drop box is outside Suite 15-B for checks, money orders, or cashier’s checks only. The public lobby is open Monday–Friday 8:00 a.m.–4:30 p.m. and the call center 8:00 a.m.–5:00 p.m.; both close on alternating Fridays.

Accepted digital instruments

What you can use online

InvoiceCloud accepts Visa, Mastercard, Discover, American Express, ATM/debit, ACH/EFT e-checks, Google Pay, and Apple Pay, with a $125,000 transaction limit. RedConnect also supports two free automatic-payment programs: bi-monthly full-bill draft and monthly in-advance half-bill drafts.

2026 transaction pricing

Convenience fees

No service fees for RedConnect/InvoiceCloud online and phone payments, and no service fee at the City’s kiosk. Private-bank online-bill payments can take up to five business days to post.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Redlands Municipal Utilities and Engineering Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →