Notice and timing
How delinquency is handled
Grace period after the due date
No single universal grace-day count is published in the accessible current page. Bills not received by the due date become delinquent and incur the listed $25 delinquency penalty; a separate weekly-billing due-date preference policy exists for customers enrolled in that schedule.
Late-fee calculation
The City’s current Policies & Fees page lists a $25 delinquent penalty when payment is not received by the due date. A $25 returned-check charge applies and service may be subject to immediate disconnect. The administrative fee schedule also identifies a $25 utility delinquency fee for residential/commercial water, sewer, and garbage accounts, a $20 payment-agreement fee plus 50% of outstanding charges at setup, and $25 first/$35 second returned-check processing in the 2026 fee attachment; customers should confirm the controlling resolution for their account class.
Disconnection timeline
If a bill remains unpaid after the due date and delinquency process, water service is subject to disconnection. The City’s SB 998 policy is linked publicly, but the accessible current discontinuation page reports annual disconnections without exposing the policy’s full timing text. A customer can request a payment agreement before the scheduled disconnect date; the revised 2025 agreement policy allows up to a 12-month plan for delinquent municipal-service charges to avoid water shutoff. Restoration requires the full past-due amount plus a $25 turn-on fee.