Alternative channels
Mail, text, and in-person payment instructions
Pay by text
EBMUD’s current account instructions say that a customer must create and activate an EBMUD ID, link the 11-digit account number and last name or company name, sign in, choose Go Paperless, and enroll in paperless billing; after that enrollment, EBMUD lists pay by text as an available account feature. The current public instructions do not expose a short code, enrollment keyword, message cadence, or exact reply sequence, so those operational SMS details are not publicly stated and should be confirmed inside the authenticated account. EBMUD separately supports email/text due-date and leak alerts.
Mail-in address
EBMUD Payment Center, P.O. Box 51191, Los Angeles, CA 90051-5491. Mail payments are processed the next business day after receipt; checks and money orders are accepted, while cash is not accepted through this remittance address.
Counters, drop boxes, and office hours
EBMUD’s 375 11th Street, Oakland, CA 94607 administration building is not a counter pay station. The official locator lists check/money-order drop boxes at the Admin Building outside location, 375 11th Street, available 24 hours a day seven days a week; the Admin Building lobby location at 375 11th Street, Monday–Friday 8:00 a.m.–4:30 p.m. with daily pickup; and the Adeline Maintenance Center, 1100 21st Street, Oakland, Monday–Friday 8:00 a.m.–4:30 p.m. with daily pickup. The same locator lists no-fee authorized MoneyGram pay stations, cash only, with payee code 11628; checks and money orders are not accepted there, change may not be available, and a customer whose account is past due or shut off must call 1-866-403-2683 with the payment reference number. Current listed stations include Alameda (Longs/CVS, 2314 Santa Clara Ave.; Lucky, 815 Marina Village Pkwy.); Berkeley (Longs/CVS, 1451 Shattuck Ave.; Ace Cash Express, 2005 San Pablo Ave.; CVS, 2655 Telegraph Ave.); Castro Valley (Lucky, 3443 Castro Valley Blvd.; Longs/CVS, 3667 Castro Valley Blvd.); El Cerrito (Lucky, 1000 El Cerrito Plaza); Hayward (Ace, 27300 Hesperian Blvd.; Las Montanas Supermarket, 20800 Mission Blvd.; Lucky, 22555 Mission Blvd.); Hercules (Lucky, 1590 Sycamore Ave.); Lafayette (Longs/CVS, 3625 Mt. Diablo Blvd.); Oakland (Longs/CVS, 175 41st St.; Ace, 2700 San Pablo Ave.; Check Center, 302 E. 18th St.; Savemore Market, 4219 Park Blvd.; Mi Carnal Market, 2755 Foothill Blvd.; Ace, 3229 International Blvd.; Fryda’s International Design, 3280 International Blvd.; Longs/CVS, 3320 Fruitvale Ave.; Longs/CVS, 4100 Redwood Rd.; Gazzalis Supermarket, 7000 Bancroft Ave.; Low Fee Check Cashing, 9818 International Blvd.); Pinole (Food Maxx, 1370 Fitzgerald Dr.; Lucky, 1530 Fitzgerald Dr.; Longs/CVS, 1617 Canyon Dr.); Richmond (Wal-Mart, 1400 Hilltop Mall Rd.; Ace, 2300 Cutting Blvd.; Super Mercado La Raza, 705 23rd St.); San Leandro (Long/CVS, 1550 E. 14th St.; Wal-Mart, 1919 Davis St.; Lucky’s, 1300 Fairmont Dr.; Telexpress, 1793 E. 14th St.; Mi Rancho Supermarket, 15850 E. 14th St.; Wal-Mart, 15555 Hesperian Blvd.; Long/CVS, 699 Lewelling Blvd.); San Lorenzo (Lucky, 15840 Hesperian Blvd.); San Pablo (Las Montanas Supermarket, 13901 San Pablo Ave.; Food Maxx, 13220 San Pablo Ave.); San Ramon (Wal-Mart, 9100 Alcosta Blvd.; Longs/CVS, 2455 San Ramon Valley Blvd.); and Walnut Creek (Longs/CVS, 1960 Tice Valley Blvd.; 1123 S. California Blvd.; and 738 Bancroft Rd.). Store hours vary by location and may be shorter than the host store’s hours, so the customer should call ahead. EBMUD’s customer-service desk is available at 375 11th Street Monday–Friday 8:00 a.m.–4:30 p.m. for account help, but the office itself is not a pay station.