Payment channels

Pay Los Angeles Department of Water and Power (LADWP) – Water System

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The current LADWP public payment pages identify the My Account portal but do not name the underlying payment software vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-877-MYPAYDWP (1-877-697-2939), available 24 hours a day, 7 days a week by touch-tone phone for residential one-time payments. The caller needs the LADWP account number, four-digit access code, and checking/savings routing and account information or a Visa/MasterCard number. Account questions and payment agreements use 1-800-DIAL-DWP (1-800-342-5397).

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Current LADWP payment and e-notification pages provide email notifications, paperless billing, automatic payment, and the My Account portal, but do not publish an SMS short code, text-to-pay keyword, or text enrollment process.

Mail-in address

LADWP Payments, P.O. Box 30808, Los Angeles, CA 90030-0808. Write the LADWP account number on the check and include the payment stub when possible. The City specifically warns that customer-service-center addresses are not mail-payment addresses.

Counters, drop boxes, and office hours

LADWP lists 15 Customer Service Centers: Boyle Heights, 919 S. Soto St. #10, Los Angeles CA 90023; Canoga Park, 7229 Winnetka Ave., Los Angeles CA 91306; Central, 4619 S. Central Ave., Los Angeles CA 90011; Crenshaw, 4030 Crenshaw Blvd., Los Angeles CA 90008; Hollywood, 6547-B Sunset Blvd., Los Angeles CA 90028; JFB Lobby, 111 N. Hope St., Los Angeles CA 90012; Lincoln Heights, 2417 Daly St., Los Angeles CA 90031; North Hills, 9154 Sepulveda Blvd., Los Angeles CA 91343; San Pedro, 535 W. 9th St., Los Angeles CA 90731; Slauson, 5928 S. Vermont Ave., Los Angeles CA 90044; Van Nuys, 6550 Van Nuys Blvd., Los Angeles CA 91401; Watts, 1647 E. 103rd St., Los Angeles CA 90002; West Los Angeles, 1394 S. Sepulveda Blvd., Los Angeles CA 90025; Wilmington, 931 N. Avalon Blvd., Los Angeles CA 90744; and Owens Valley/Bishop, 300 Mandich Street, Bishop CA 93514. Los Angeles-area centers generally operate Monday–Friday 9:00 a.m.–5:00 p.m.; Bishop is Monday–Friday 8:00 a.m.–4:00 p.m., excluding holidays. Appointments are not required, but customers can book at 1-888-999-0477. Centers accept cash, check, money order, cashier’s check, Visa debit/MasterCard debit, and Visa/MasterCard credit; current LADWP materials limit in-person credit-card acceptance for residential accounts and impose account-name conditions for commercial/industrial credit-card payments.

Accepted digital instruments

What you can use online

Free online and telephone payment is available from a checking or savings account; residential customers may also use Visa or MasterCard credit cards. Automatic payment can debit checking/savings or a residential Visa/MasterCard, and the current pages do not verify American Express, Discover, ACH processor surcharges, Apple Pay, Google Pay, PayPal, Venmo, or text-to-pay. Returned-payment accounts may be placed on cash-only status and then require cash, cashier’s check, or money order.

2026 transaction pricing

Convenience fees

$0 for the current LADWP online and residential telephone payment services. LADWP explicitly describes one-time online payments, automatic payments, and 1-877-MYPAYDWP residential phone payments as free of charge; the current pages do not publish a separate electronic-check or digital-wallet fee because those methods are not verified.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Los Angeles Department of Water and Power (LADWP) – Water System and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →