Payment channels

Pay Mid-Peninsula Water District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Civic Pay / Xpress Bill Pay. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

833-510-6375

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Water Watch provides text or email usage alerts; no text-to-pay keyword or enrollment command was published.

Mail-in address

Lockbox #0133474, P.O. Box 883474, Los Angeles, CA 90088-3474.

Counters, drop boxes, and office hours

District office drop box at 1075 Old County Road, Suite A, Belmont, CA, available 24/7; a second drop box is at the Carlmont Shopping Center office area next to Ace Hardware during business hours. The reviewed source did not enumerate a staffed cashier counter.

Accepted digital instruments

What you can use online

Checking account, credit card, and debit card through Civic Pay/Xpress Bill Pay; the same instruments are available through the automated phone line.

2026 transaction pricing

Convenience fees

$3.00 processing fee for credit or debit card payments regardless of payment channel; ACH/checking-account payments avoid the card fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Mid-Peninsula Water District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →