Municipal Department
Pasadena Water and Power – Water Division
Serving Pasadena municipal water service area, including Pasadena and portions of nearby communities; active CWS PWS CA1910124
Population served
Approximately 169,868 people in the Pasadena Water and Power service area according to the City’s annual report materials. Active CWS PWS CA1910124 is listed by California SDWIS with physical water-department contact at 150 S. Los Robles Avenue and customer service at (626) 744-4005.
State system code
FIPS 06
Billing frequency
A dedicated this detail was not publicly posted. As a universal water-only frequency in the retrieved homepage. PWP bills water and electric utility services through the City account; the current invoice controls the exact billing period.
Provider briefing
How this utility’s billing works
Pasadena Water and Power – Water Division operates as a municipal department serving Pasadena municipal water service area, including Pasadena and portions of nearby communities; active CWS PWS CA1910124. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered municipal rates with customer/meter charges and tiered water consumption charges under the City’s published Water and Power rate card. Pasadena provides a rate tool and current rate-card materials; the full 2026 water table is not reproduced in the retrieved homepage text.. Bills are generated a dedicated this detail was not publicly posted. as a universal water-only frequency in the retrieved homepage. pwp bills water and electric utility services through the city account; the current invoice controls the exact billing period., and a typical residential cost reference is A dedicated this detail was not publicly posted. As an exact water-only value from the accessible homepage. Customers should use PWP’s rate card or bill estimator with the account’s meter size and 5,000–7,000-gallon usage, then add any separately billed wastewater or combined utility charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The reviewed PWP homepage does not expose a winter-average sewer formula or flat percentage relationship. Pasadena’s current utility bill and rate card should be used to determine whether sewer/wastewater is included and how its charge is computed for the service address.
Meter and infrastructure notes
PWP provides online account usage and bill history and publishes water infrastructure reports, but the reviewed homepage does not identify a universal AMI vendor, hourly interval, or route schedule. The defensible description is municipal metered billing with customer usage access through the online account; exact remote-reading capability depends on the installed meter.
Emergency water support
Report a leak or water emergency
Water emergencies: (626) 744-4138. PWP Customer Service: (626) 744-4005. Power emergencies use (626) 744-4673. The City’s homepage identifies the water-emergency number for urgent leaks, main breaks, and water-quality/service conditions.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Pasadena municipal water service area, including Pasadena and portions of nearby communities; active CWS PWS CA1910124
Pasadena Water and Power – Water Division is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.