Public Water Authority
Rowland Water District
Serving Rowland Heights, Hacienda Heights, La Habra Heights, and adjacent portions of the Rowland Water District service area in Los Angeles County
Population served
56,100 people; 12,032 residential and 1,514 commercial service connections according to California Drinking Water Watch for active system CA1910194.
State system code
FIPS 06
Billing frequency
Monthly billing is the normal schedule; Rowland's rules also recognize bi-monthly billing for some accounts. Meters are read monthly, bills are due immediately upon billing, and the ordinary monthly delinquency date is 17 days after billing, while bi-monthly accounts use 28 days.
Provider briefing
How this utility’s billing works
Rowland Water District operates as a public water authority serving Rowland Heights, Hacienda Heights, La Habra Heights, and adjacent portions of the Rowland Water District service area in Los Angeles County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Rowland's January 1, 2026 rates use a monthly meter-size fixed charge plus two-tier potable-water commodity pricing, with the unit price changing at 9 HCF and 16 HCF for monthly billing. The system can also apply elevation-based zonal charges, recycled-water charges, water-shortage surcharges, and pass-through adjustments limited to wholesale-water cost increases. One HCF equals 100 cubic feet, approximately 748 gallons. The district's rate page publishes the 2026 rate tables and effective date; exact values vary by meter size, customer class, zone, and current pass-through status.. Bills are generated monthly billing is the normal schedule; rowland's rules also recognize bi-monthly billing for some accounts. meters are read monthly, bills are due immediately upon billing, and the ordinary monthly delinquency date is 17 days after billing, while bi-monthly accounts use 28 days., and a typical residential cost reference is A dedicated this detail was not publicly posted. For a single exact 2026 dollar value because Rowland's current bill varies by meter size, zone, two-tier HCF usage, and any pass-through or shortage surcharge. The district's rate page provides an estimator and states that rates effective January 1, 2026 include fixed charges and variable HCF rates; a 5,000-7,000 gallon household uses approximately 6.7-9.4 HCF, generally within the first two monthly tiers. Sewer, taxes, and non-water charges are excluded.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Rowland Water District supplies potable and recycled water; wastewater is generally billed separately by the applicable sanitation district or municipal agency. That agency may use actual water use, a winter average, a residential cap, or a fixed equivalent-unit charge. Customers should compare the separate sewer statement with Rowland's HCF usage and ask the sewer provider for the current base and usage formula rather than assuming sewer is a fixed percentage of the water bill.
Meter and infrastructure notes
Rowland states that water meters are read monthly, subject to weather, holidays, weekends, and route changes; special readings may occur for termination, ownership change, tenancy change, or customer request. The reviewed public pages do not establish a universal AMI deployment or hourly transmission schedule. Customers should use the monthly meter-read dates and account history and ask the District whether the premise has an advanced meter or leak-alert service.
Emergency water support
Report a leak or water emergency
Rowland has 24-hour, seven-day emergency duty personnel. Call the regular office number, 1-562-697-1726, and the answering service will contact the on-call person for main breaks, pressure problems, leaks, or other water emergencies. Call 911 for an immediate life-safety emergency.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Rowland Heights, Hacienda Heights, La Habra Heights, and adjacent portions of the Rowland Water District service area in Los Angeles County
Rowland Water District is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.