Notice and timing
How delinquency is handled
Grace period after the due date
30 days after a charge or fee is due. SFPUC’s current bill-reading page states that any charge or fee not paid within 30 days is subject to the late-payment penalty; the statement’s printed due date controls the individual account.
Late-fee calculation
A late-payment penalty of one-half of one percent (0.5%) applies for each 30 days or fraction of 30 days on the amount owed. SFPUC says customers who dispute a bill should pay under protest and use the bill-stub comment section or contact Customer Services so collection action does not proceed while the charge is investigated. Payment plans do not charge interest or late fees while their rules are followed; one late payment cancels a payment plan unless the customer contacts SFPUC before the payment date.
Disconnection timeline
SFPUC’s published residential policy follows California SB 998 and does not provide one universal fixed day count from due date to physical cutoff. After unpaid charges enter collection, the account can proceed through written delinquency and shutoff notices; SFPUC states that a 48-hour notice is posted at the premises when water service is to be discontinued for nonpayment. The current website reports FY2025–26 residential discontinuations and directs customers to payment plans, CAP, and temporary exemptions. After discontinuation, full payment must be made in person at the Customer Services counter, and same-day restoration is not guaranteed.