Suburban Water Systems - San Jose System (San Jose Hills Service Area)

Provider briefing

How this utility’s billing works

Suburban Water Systems - San Jose System (San Jose Hills Service Area) operates as a private investor-owned utility serving San Jose Hills service area: portions of Covina, West Covina, Walnut, La Puente, Glendora, Hacienda Heights, and adjacent unincorporated Los Angeles County areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as CPUC-regulated two-block metered residential pricing, with service charge by meter size plus quantity charges that vary by San Jose Hills tariff area. The current Schedule SJ-1 lists 2026-applicable base rates of $4.391/$4.928 per CCF in Area 1, $4.569/$5.037 in Area 2, and $4.765/$5.446 in Area 3, with the block-1 breakpoint at 20 CCF and a 5/8 x 3/4-inch service charge of $16.55 per month. Bills also carry applicable CPUC fees, water- and power-cost offsets, CAP surcharges or surcredits, and other approved adjustments.. Bills are generated monthly billing. the bill shows the billing date, past-due-after date, meter readings, ccf usage, service charge, water charge, applicable offsets, cpuc or local charges, and total current amount due. suburban states that one ccf equals 100 cubic feet, approximately 748 gallons, and fractions of a ccf are not charged., and a typical residential cost reference is Approximately $46-$58 for 5,000 gallons and $69-$84 for 7,000 gallons before city taxes, CPUC fees, water-offset charges, CAP surcharges, and other line items, using 6.684 and 9.358 CCF respectively, the $16.55 5/8 x 3/4-inch service charge, and the published 2026 San Jose Hills tariff-area ranges. The exact bill depends on the customer's tariff area and applicable temporary or local charges, so the range is more accurate than a single figure.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Suburban Water Systems' bill can include water and, in some service areas, wastewater-related charges, but the San Jose Hills potable-water tariff itself prices metered water by CCF. Where sewer is provided by a city, sanitation district, or another agency, that agency may bill a separate fixed, winter-average, or water-use-based charge. Customers should identify the sewer line item and ask the serving agency for its current base, winter average, cap, and adjustment formula rather than assuming a fixed percentage of the Suburban water charge.

Meter and infrastructure notes

Suburban bills from customer meter readings and reports the current and prior readings and CCF usage on the bill. The reviewed San Jose system materials do not publish a uniform AMI deployment percentage or fixed route calendar; customers should use the bill's read dates, My Account usage history, and any alerts, and ask Suburban to confirm the exact meter technology and leak-monitoring capability for the premise. The SDWIS record lists numerous active groundwater wells and emergency interconnections serving this large system.