Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Customer protection notice

Review the delinquency rules before your service is interrupted

A past-due balance can trigger fees or a shut-off process. Contact the provider promptly if a notice is incorrect, a payment is pending, or a household needs assistance.

Grace period

15 calendar days after the bill date to the due date, plus an additional 15-day grace period; the account becomes delinquent 30 calendar days after the bill date.

Late charges

At 30 days after bill date, Broomfield assesses a $5 late charge and mails a past-due notice giving another 10 days. A dishonored check/draft incurs a $27 fee. After the notice/call sequence, a $25 field service charge is assessed at disconnection and the past-due balance plus that charge must be paid before restoration.

Shut-off timeline

Day 0 bill date; day 15 due date; day 30 delinquent, $5 late fee and past-due notice; notice gives 10 additional days; then a courtesy call is made. If still unpaid by the phone deadline, a technician visits or leaves a door tag; if payment is still absent by the following Tuesday morning, a second dispatch disconnects service and adds $25.

Reconnection

$25 service charge after delinquent disconnection, in addition to the past-due balance. The City does not publish a separate after-hours reconnection price; outside-normal-hours emergency/reinstatement assistance routes through (303) 438-6400.

Notice and timing

How delinquency is handled

Grace period after the due date

15 calendar days after the bill date to the due date, plus an additional 15-day grace period; the account becomes delinquent 30 calendar days after the bill date.

Late-fee calculation

Disconnection timeline

Statutory warning protocol

What notice should you expect?

Broomfield mails a past-due notice at day 30, makes a courtesy telephone call after the notice's additional 10-day period and sends a field technician to notify the resident or hang a door tag if no one is home. Payment arrangements must be requested by 5 p.m. Friday before the scheduled disconnection date; none are accepted once the technician reaches the final field-dispatch stage.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from City and County of Broomfield Utility Billing - Water/Sewer should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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