Payment channels

Pay City of Arvada Utility Billing - Water, Sewer and Stormwater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City’s online utility portal does not identify the processor in the reviewed page.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

720-898-7852 for 24/7 credit-card payment; Utility Billing support is 720-898-7070 Monday-Friday 8:00 a.m.-5:00 p.m.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Arvada pages publish online autopay, paperless options, phone, mail, and drop-box channels but no text-to-pay enrollment sequence.

Mail-in address

Utility Billing Office, 8101 Ralston Road, Arvada, CO 80002. Include the account number and/or property address.

Counters, drop boxes, and office hours

City Hall, 8101 Ralston Road, Arvada, Monday-Friday 8:00 a.m.-5:00 p.m. Check or money-order drop boxes are at City Hall’s main entrance and the Post Office drive-through at 5885 Allison Street. The City’s reviewed page does not list a separate counter-payment instrument matrix.

Accepted digital instruments

What you can use online

Online payment and autopay are available; the phone route accepts credit cards. The reviewed pages do not enumerate all current card brands, ACH, or digital wallets.

2026 transaction pricing

Convenience fees

Online autopay is available at no additional cost to customers; the reviewed page does not state a separate one-time card fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Arvada Utility Billing - Water, Sewer and Stormwater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →