Notice and timing
How delinquency is handled
Grace period after the due date
The bill is due 20 days after the bill date. Five days after the due date, the account is treated as past due and a 5% late charge is applied. Aurora states that delinquent shutoff occurs when the account balance is 40 days past due; the city’s wording should be treated as controlling rather than converting it into an unverified calendar date.
Late-fee calculation
Aurora applies a late charge equal to 5% of the past-due amount beginning five days after the due date. The charge is assessed on the water bill and is subject to the same billing terms. A returned-check fee of $20 is also published. The current fee page does not describe a separate escalating interest rate or a recurring daily penalty.
Disconnection timeline
The published progression is: the bill becomes due 20 days after its bill date; five days after that due date, the account becomes past due and the 5% late charge applies; when the account balance reaches 40 days past due, Aurora Water may perform a delinquent shutoff. Once the full past-due balance and required turn-on charge are paid, the customer must submit a reconnect request through the portal or call Customer Service, and the city states that water will be restored by the end of that day. The public page does not publish a more granular day-by-day field-crew schedule.