Payment channels

Pay City of Fort Collins Utilities - Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City’s secure account-access and card-payment pages do not identify the processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

970-212-2900; Visa, MasterCard, Discover, and American Express payments and balance checks are available through the 24/7 automated phone system.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed payment page publishes online account access, autopay, eBill, and phone payment but no verified text-to-pay keyword or SMS sequence.

Mail-in address

Fort Collins Utilities, P.O. Box 1580, Fort Collins, CO 80522-1580. Include the bill stub and never mail cash.

Counters, drop boxes, and office hours

Customer Service Lobby, 222 Laporte Avenue, Fort Collins, CO 80521. Hours are 8:00 a.m.-5:00 p.m. Monday, Tuesday, Thursday, and Friday; 9:00 a.m.-5:00 p.m. Wednesday; closed major holidays. King Soopers or Walmart may accept third-party payments but can take longer and add fees.

Accepted digital instruments

What you can use online

Checking or savings account payment through secure account access and one-time card payments using Visa, MasterCard, Discover, American Express, Google Pay, and Apple Pay. Autopay and account-history access are available; card payments post immediately.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current reviewed payment page does not state a 2026 card or e-check fee. Third-party payment locations may add fees.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Fort Collins Utilities - Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →