Payment channels

Pay City of Greeley – Greeley Water & Sewer Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as SpryPoint cloud utility solution, branded as the Greeley Utility Portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

970-350-9811. The current Greeley Water & Sewer telephone menu identifies option 1 as Make a Payment and option 2 as utility billing or service questions. The city’s public page does not separately label the payment route as an IVR, so customers should follow the live menu; after-hours emergency issues use 970-616-6260.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The new Greeley Utility Portal can send leak warnings to a customer’s phone and provides real-time water-use monitoring, but the current official portal pages do not publish a text-to-pay keyword, short code, or payment opt-in sequence. Customers should enroll through the portal using the account number, latest statement amount, and email address, and should not treat a leak alert as a payment authorization.

Mail-in address

City of Greeley, Utility Billing, P.O. Box 1928, Greeley, CO 80632. Include the detachable payment portion of the bill and never mail cash. Customers should confirm the current account number printed on the post-November-2025 bill because the new portal launch changed account identifiers and required former autopay users to re-enroll.

Counters, drop boxes, and office hours

The city’s current utility-payment page directs customers to pay in person at the new City Hall, 1200 11th Avenue, Greeley, Colorado. Greeley Water & Sewer’s administrative/customer-service office is listed at 1001 11th Avenue, second floor, with Monday–Friday hours of 8 a.m.–5 p.m.; call 970-350-9811 to confirm whether a specific counter, cash desk, or drop-off service is operating at that office before visiting. The public page does not publish a separate drop-box schedule. Online and account payment tools are available 24/7, and third-party payment-location details are not presented as the city’s preferred current route.

Accepted digital instruments

What you can use online

The Greeley Utility Portal accepts electronic check and credit/debit card payments, supports multiple accounts, autopay, billing reminders, receipts, and a wallet with additional payment sources. The city’s 2026 drinking-water report identifies PayPal, Venmo, Google Pay, and Apple Pay as wallet options. The portal also supports account payment through the live login and a guest Pay My Bill flow. The exact card-brand list is not separately enumerated on the utility page, so the live checkout screen controls final availability.

2026 transaction pricing

Convenience fees

The current Greeley Water & Sewer payment pages do not publish a 2026 flat online convenience fee or card percentage for the Utility Portal. The portal supports e-check and card/wallet payment, but customers should read the fee disclosure shown before authorization. No fee amount should be inferred from the availability of PayPal, Venmo, Google Pay, Apple Pay, credit/debit cards, or electronic checks.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Greeley – Greeley Water & Sewer Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →