Payment channels

Pay City of Greeley Water and Sewer Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. Greeley announced a new utility billing portal for account, payment, and usage management but the reviewed official page does not name the gateway vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(970) 350-9811, with the City’s telephone menu selecting option 1 for payment; option 3 is water emergency and option 4 is sewer emergency.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Greeley’s official water page promotes online account/payment access and WaterSmart usage tools but does not publish text-to-pay keywords or SMS enrollment instructions.

Mail-in address

City of Greeley, Director of Finance, P.O. Box 1928, Greeley, CO 80632-1928. Customers should return the payment slip with the check or money order and use the current remittance address printed on the bill if it changes.

Counters, drop boxes, and office hours

Greeley Water and Sewer customer service is at 1001 11th Avenue, 2nd Floor, Greeley, CO 80631, Monday-Friday, 8:00 a.m.-5:00 p.m. The official bill materials also reference a City Hall drop box; the reviewed current pages do not enumerate every in-person location, counter payment type, or holiday schedule.

Accepted digital instruments

What you can use online

The City’s official bill instructions support debit-card and credit-card payment through the utility-bill site and describe no additional fee in the reviewed sample bill. The current portal materials do not enumerate ACH/e-check brands or Apple Pay/Google Pay support.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed current Greeley page announces the new portal but does not state a current 2026 card or electronic-check surcharge. A published sample bill describes card payment with no additional fee, but customers should confirm the live checkout terms.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Greeley Water and Sewer Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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