Payment channels

Pay GREELEY CITY OF

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as SpryPoint, identified by the City as the cloud utility-billing platform launched in November 2025.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. (970) 350-9811 is the published Water and Sewer number, but no dedicated automated payment line is published.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The portal provides email billing reminders and receipts and the City describes leak warnings on phones, but no text-to-pay keyword, short code, or enrollment sequence is published.

Mail-in address

City of Greeley, Utility Billing, P.O. Box 1928, Greeley, CO 80632.

Counters, drop boxes, and office hours

Customers can pay at the new City Hall, 1200 11th Avenue, Greeley, CO 80631. Water and Sewer customer service is listed at 1001 11th Avenue, second floor, Monday-Friday 8:00 a.m.-5:00 p.m.; the payment page identifies City Hall as the current in-person location.

Accepted digital instruments

What you can use online

The Utility Portal accepts electronic check, credit card, debit card, and other payment sources shown in the portal. Customers can pay as guests or enroll, link accounts, receive receipts, and set up autopay.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current City payment page lists supported methods but not a 2026 online card or e-check convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by GREELEY CITY OF and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →