Payment channels

Pay Town of Castle Rock Water

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The reviewed Castle Rock pages identify a secure Town portal but do not name its payment processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

844-519-1806, secure automated phone payment access

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Castle Rock's secure online account offers Pay-By-Text. Enrollment is completed from the online account after registration; the reviewed public page does not publish a keyword, short code, or separate SMS opt-in number.

Mail-in address

Castle Rock Water, 175 Kellogg Court, Building 171, Castle Rock, CO 80109. The reviewed payment page directs check, cash, and money-order customers to the office address; use the bill coupon for mailed remittance instructions.

Counters, drop boxes, and office hours

Castle Rock Water, 175 Kellogg Court, Building 171, Castle Rock, Colorado, lobby Monday-Friday 8:00 a.m.-5:00 p.m., closed major federal holidays. A 24-hour drive-up/drop box is available in the parking lot. Check, cash, and money orders are accepted; the reviewed page does not enumerate card instruments at the counter.

Accepted digital instruments

What you can use online

The secure online portal accepts checking, savings, credit, or debit card payments; American Express is not accepted. AutoPay and scheduled recurring payments are available. The portal also supports Pay-By-Text, and automated phone payment is available 24/7.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed Castle Rock payment pages do not publish an online convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Town of Castle Rock Water and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →