Payment channels

Pay Bristol Water and Sewer Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City does not identify the portal vendor in accessible text.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

844-233-6147; automated phone payment system.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified text-to-pay enrollment was published.

Mail-in address

Use the remittance address printed on the Bristol Water and Sewer bill; the department office is 119 Riverside Avenue, Bristol, CT.

Counters, drop boxes, and office hours

Water & Sewer Department, 119 Riverside Avenue, Bristol, CT. Office hours are Monday, Wednesday and Thursday 8:00 a.m.-4:25 p.m., Tuesday 8:00 a.m.-5:25 p.m. and Friday 8:00 a.m.-12:25 p.m. Drive-up window hours are Monday/Wednesday/Thursday 8:00 a.m.-4:00 p.m., Tuesday 8:00 a.m.-5:00 p.m. and Friday 8:00 a.m.-12:00 p.m.; a secured lockbox/drop slot is available 24/7.

Accepted digital instruments

What you can use online

Automated phone payment; online payment without a surcharge; exact current card/ACH options were not fully exposed in accessible text. Reinstatement after shutoff accepts cash, money order or debit/credit card in the office.

2026 transaction pricing

Convenience fees

No surcharge for online payments according to the department's current closure notice; verify any processor change before payment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Bristol Water and Sewer Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →