Municipal Department
City of New Britain Water Department
Serving New Britain and portions of Farmington, Newington, and Plainville
Population served
Approximately 73,534 people in the EPA-listed New Britain community-water-system service area; the City reports more than 17,500 water accounts.
State system code
FIPS 09
Billing frequency
Monthly for New Britain water and sewer billing. The billing office also bills water monthly for portions of Farmington, Newington, and Plainville.
Provider briefing
How this utility’s billing works
City of New Britain Water Department operates as a municipal department serving New Britain and portions of Farmington, Newington, and Plainville. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as FY26 usage-based structure with water billed per 1,000 cubic feet, sanitary sewer per 100 hundred-cubic-feet, a Clean Water Fund charge based on impervious area, and extra-capacity charges by meter size. FY26 applies July 1, 2025 through June 30, 2026; 1 cubic foot equals 7.48 gallons.. Bills are generated monthly for new britain water and sewer billing. the billing office also bills water monthly for portions of farmington, newington, and plainville., and a typical residential cost reference is A dedicated this detail was not publicly posted. The FY26 page publishes usage and capacity rates but not a representative 5,000-to-7,000-gallon household total. The charge also depends on meter size, Clean Water Fund impervious-area units, and whether the account is in or out of town.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Sanitary sewer is billed on consumption at $4.75 per 100 cubic feet in town and $7.52 per 100 cubic feet out of town for FY26. The Clean Water Fund is separate and based on impervious area at $7.75 per 1,000-square-foot REU; the reviewed page does not publish a winter-average formula.
Meter and infrastructure notes
The water department maintains more than 17,000 meters, installs remote reading devices, and reads residential, factory, and out-of-town meters. The reviewed pages do not state a universal AMI/AMR transmission interval; My360 provides 24/7 usage and threshold alerts.
Emergency water support
Report a leak or water emergency
860-826-3536 from 7:00 a.m. to 3:00 p.m.; 860-826-3546 from 3:00 p.m. to 7:00 a.m. for the 24-hour water emergency report service.
Official starting point
Choose the right next step
Reading this profile
A practical reference for New Britain and portions of Farmington, Newington, and Plainville
City of New Britain Water Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.