Municipal Department
City of Waterbury Bureau of Water and Water Pollution Control
Serving Waterbury, Watertown, Prospect and Wolcott service area
Population served
107,271
State system code
FIPS 09
Billing frequency
Quarterly is the normal water tariff basis because the 5/8-inch service charge is quarterly; sewer users may be billed monthly or quarterly depending on the account and the City's available water-consumption read.
Provider briefing
How this utility’s billing works
City of Waterbury Bureau of Water and Water Pollution Control operates as a municipal department serving Waterbury, Watertown, Prospect and Wolcott service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Uniform volumetric water rate plus a quarterly meter service charge. Effective July 1, 2026, water is $3.50 per CCF, with a $24 quarterly service charge for a typical 5/8-inch meter and $120 quarterly for meters larger than 5/8 inch. One CCF is 748 gallons; fire-service charges are separate annual charges by connection size.. Bills are generated quarterly is the normal water tariff basis because the 5/8-inch service charge is quarterly; sewer users may be billed monthly or quarterly depending on the account and the city's available water-consumption read., and a typical residential cost reference is Approximately $68 per month for a typical 5/8-inch account using 6,000 gallons per month, or about 24 CCF per quarter: water is roughly $108 per quarter ($84 usage plus $24 service) and sewer is roughly $95 per quarter at the July 2026 use and capital-recovery charges. Actual billing frequency, minimums and service area can change the result.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Waterbury sewer is based on annual or available water-meter consumption; where consumption cannot be determined, the City estimates usage. The July 1, 2026 sewer schedule lists a $2.472 per CCF sewer-use charge plus a $1.481 per CCF Capitol Recovery Charge. The approved sewer information says users may be billed monthly or quarterly; it does not use a winter-average formula.
Meter and infrastructure notes
Waterbury's Radio Frequency Program installs automated reading devices that send a low-power radio signal to a City vehicle driving the street, reducing manual reads and estimated bills. The reviewed program does not publish a universal monthly/quarterly route date; billing may be monthly or quarterly according to the account.
Emergency water support
Report a leak or water emergency
(203) 574-8251, published by the Water Department for 24/7 emergency problems including major water-main breaks; call 911 for an immediate public-safety emergency.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Waterbury, Watertown, Prospect and Wolcott service area
City of Waterbury Bureau of Water and Water Pollution Control is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.