Alternative channels
Mail, text, and in-person payment instructions
Pay by text
MDC Pay-By-Text is enrolled through KUBRA EZ-Pay Guest Checkout: make a one-time payment, then select “Activate Pay-By-Text Now” after the successful payment. Credit card, debit card, or bank-account payment methods can be used. A reminder text arrives five days before the due date with the amount and secure code; full-balance payment is required, payments process in about one-to-two business days, and each Pay-By-Text transaction carries a $1.95 fee. Text STOP to unenroll and re-enroll through a new Guest Checkout payment if the payment method or phone number changes.
Mail-in address
The 2026 MDC bill insert identifies payment by mail at The Metropolitan District, P.O. Box 5535, Binghamton, NY 13902-5535. Customers should include the remittance stub and allow posting time; the reviewed insert and payment pages do not recommend mailing cash.
Counters, drop boxes, and office hours
The MDC’s published 2026 payment materials identify retail cash payment locations at 555 Main Street, Hartford, CT 06103, and 60 Murphy Road, Hartford, CT. Cash-only retail availability and current counter hours should be confirmed with Customer Service at 860-278-7850; the central MDC address is 555 Main Street and regular billing customer-service hours are Monday-Friday 8:00 a.m.-4:00 p.m. The MDC also provides MyHQ, MDC Pay, EZ-Pay, mail, and phone channels; the reviewed pages do not publish a complete counter list for every member town.