Payment channels

Pay BOYNTON BEACH PWS

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Bill2Pay, the provider domain linked by the City’s official water-bill page.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

561-742-6000; the City states that telephone payment is available 24 hours a day, seven days a week.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No current City of Boynton Beach text-to-pay keyword or SMS enrollment sequence was published on the reviewed 2026 payment page.

Mail-in address

The reviewed City payment page does not publish a separate remittance mailing address. Customers should use the address printed on the current bill or confirm the remittance address with Utility Billing at 561-742-6000 before mailing a check or money order.

Counters, drop boxes, and office hours

Payments are accepted at the Customer Service window inside City Hall, 100 East Ocean Avenue, Boynton Beach, Monday through Friday from 8:00 a.m. to 4:00 p.m. A depository lockbox outside City Hall accepts after-hours payments; the City explicitly says not to place cash in the lockbox. Business/customer-relations hours are listed as Monday through Friday, 8:00 a.m. to 5:00 p.m.

Accepted digital instruments

What you can use online

The City’s public payment page confirms online Bill2Pay and 24/7 telephone payment, but does not enumerate the card brands, ACH/e-check, or wallet instruments in the visible text. The live portal controls the current accepted methods.

2026 transaction pricing

Convenience fees

No current online or telephone convenience-fee amount was published on the reviewed City payment page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by BOYNTON BEACH PWS and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →