Payment channels

Pay City of Boca Raton Water Utility

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City identifies its own Customer Portal and does not name a third-party billing vendor on the reviewed page.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed City service-policy page publishes customer service at (561) 393-7750 but does not publish a separate automated telephone-payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The City page reviewed for 2026 billing and payment policies does not publish a text-to-pay keyword, enrollment URL, or SMS opt-in process.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed service-policy page gives the Water Billing physical office at 201 W Palmetto Park Road, Suite 152, Boca Raton, FL 33432, but does not expose a separate verified 2026 payment-lockbox address. Customers should use the remittance address printed on the current bill.

Counters, drop boxes, and office hours

Water Billing, 201 W Palmetto Park Road, Suite 152, Boca Raton, FL 33432; the official page publishes the address and telephone number (561-393-7750) but does not state current public-counter hours, drop-box locations, or the complete desk payment-instrument list.

Accepted digital instruments

What you can use online

MasterCard, Visa, American Express, Discover, and automatic bank draft from a checking or savings account are identified by the City. The online portal requires the account number from the bill and a first-time permanent PIN.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed official City billing-policy page does not publish a current online card or electronic-check surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Boca Raton Water Utility and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →