Payment channels

Pay City of Clearwater Public Utilities - Clearwater Water System

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

844-547-2019, automated payment available 24 hours a day, 7 days a week

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Clearwater offers Pay by Text through the online payment portal. Customers need the utility account number, make or access an online payment, and opt in to the portal's text-payment/notification enrollment. The reviewed city page does not publish a keyword or short code; the portal supplies the current consent and payment prompts.

Mail-in address

City of Clearwater Utility Customer Service, P.O. Box 30020, Tampa, FL 33630-3020

Counters, drop boxes, and office hours

Cashier and payment services are at the Municipal Services Building, 100 South Myrtle Avenue, Clearwater, Florida. Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; lobby customer-service assistance is 8:00 a.m. to 4:00 p.m., excluding holidays. A drive-up option is available. Walk-in cash, check, or money order has no convenience fee; credit/debit walk-in payments carry the $3.07 fee. Amscot, mail, drop-box, and other authorized options are also listed by the city.

Accepted digital instruments

What you can use online

InvoiceCloud accepts electronic check, Visa, Mastercard, Discover, American Express, Google Pay, Apple Pay, Venmo, and PayPal. Clearwater also offers direct debit from checking and automated phone payment; electronic and credit/debit payments carry the published $3.07 service fee.

2026 transaction pricing

Convenience fees

$3.07 per online, phone, or credit/debit payment. The city says electronic check and card/wallet payments through the payment service are subject to this fee; direct debit, mail, and in-person cash/check/money order avoid it.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Clearwater Public Utilities - Clearwater Water System and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →