Payment channels

Pay City of Clearwater Utility Customer Service – Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(844) 547-2019. Clearwater identifies this automated payment line as available 24/7; the current published telephone transaction fee is $3.07. Utility Customer Service representatives are reached at (727) 562-4600.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Clearwater customers can enroll in Pay by Text from the online InvoiceCloud payment flow. The official instructions require the utility account number as shown on the invoice, then direct the customer to select the Pay by Text enrollment link while making an online payment. The same portal can send bill text notifications, and the InvoiceCloud account locator provides a dedicated Pay by Text enrollment path; no separate keyword or short code is published.

Mail-in address

City of Clearwater, Utility Customer Service, P.O. Box 30020, Tampa, FL 33630-3020. Checks should be payable to City of Clearwater, include the utility account number, and be mailed with the payment stub. The City also accepts check drop-box payments through its published alternative-payment options.

Counters, drop boxes, and office hours

Utility cashier and payment services are at the Municipal Services Building, 100 S. Myrtle Ave., Clearwater, FL 33756, with a drive-up option. Regular hours are Monday–Friday 8:00 a.m.–5:00 p.m.; lobby customer-service assistance is 8:00 a.m.–4:00 p.m., excluding City holidays. Phone lines close daily from 12:30–1:30 p.m. Walk-in and drive-up payments by cash, check, or money order have no convenience fee; credit/debit card payments at the counter incur the published $3.07 fee. The City also lists online, phone, mail, direct-debit, text, drop-box, and Amscot alternatives.

Accepted digital instruments

What you can use online

InvoiceCloud accepts electronic check, Visa, Mastercard, Discover, American Express, Google Pay, Apple Pay, Venmo, and PayPal. Customers can use one-time pay without registration, register an account, set up AutoPay, and use direct debit from a checking account. Electronic and card payments are subject to the current $3.07 convenience fee, while direct debit from checking is presented as a fee-avoidance option.

2026 transaction pricing

Convenience fees

$3.07 per electronic or credit/debit card transaction. The City states that customers paying electronically or with credit/debit cards are charged this fee, including the automated telephone service; direct debit from checking, mailed checks, drop-box checks, and in-person cash/check/money-order payments avoid it.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Clearwater Utility Customer Service – Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →