Payment channels

Pay City of Melbourne Utility Billing - Water and Sewer

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies / Municipal Online Services; the official portal footer identifies Tyler Technologies.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

888-607-6745, 24-hour payment system; live Utility Billing agents are 321-608-7100, Monday-Friday 8:30 a.m.-5:00 p.m.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Melbourne portal page provides eBilling and online account tools but does not publish a text-to-pay keyword or opt-in sequence.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed Melbourne utility-billing page did not expose a current fixed remittance address.

Counters, drop boxes, and office hours

City Hall, 900 East Strawbridge Avenue, Melbourne, FL 32901; Utility Billing live-agent hours are Monday-Friday 8:30 a.m.-5:00 p.m. The reviewed page does not list all counter payment instruments or drop-box locations.

Accepted digital instruments

What you can use online

The Municipal Online Services portal supports credit card, bank card, and electronic-fund-transfer payment options; e-check and credit-card autopay require re-enrollment after the 2025 portal change. eBilling, account history, statements, and usage reports are available.

2026 transaction pricing

Convenience fees

A convenience fee is charged by the City’s payment processor for online payments and autopay; the reviewed public page does not state the current dollar amount or percentage.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Melbourne Utility Billing - Water and Sewer and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →