Payment channels

Pay City of Miramar Water Billing Division – Water, Sewer and Utility Services

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Miramar Online Self Service / MUNIS Citizen Self Service with hosted card/e-check processing. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

954-602-3282. The City’s touch-tone utility-bill system instructs callers to select Option 1 twice and follow the remaining prompts; payment by bank account posts the same day. Customer-service phone payment is also available through 954-602-HELP (4357).

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No current pay-by-text keyword or short-code enrollment sequence is published. Customers can sign up for eBill and the City’s online self-service account; ACH auto-pay uses a checking or savings account and requires an authorization form, with up to two billing cycles for activation.

Mail-in address

City of Miramar, P.O. Box 71231, Charlotte, NC 28272-1231. Mail a check, cashier’s check, or money order payable to the City of Miramar, include the top bill portion and Customer ID/account number, and allow approximately 5–7 business days for postal delivery. The City warns that the old remittance address can delay posting and cause late fees.

Counters, drop boxes, and office hours

Cashier offices are at Miramar City Hall, 2300 Civic Center Place, Miramar, FL 33025, and the East Multi-Service Complex, 6700 Miramar Parkway, Miramar, FL 33023/33025. Both are open Monday–Thursday 7:00 a.m.–6:00 p.m.; City offices are closed Fridays. The City also lists a kiosk at Town Center, 2300 Civic Center Place, and drop boxes at Town Center, the Multi-Service Complex, and Sunset Lakes, 2801 SW 186th Avenue. In-person payment accepts Visa, Mastercard, Discover, American Express, cash, check, cashier’s check, and money order; drop boxes accept checks or money orders only.

Accepted digital instruments

What you can use online

Online and phone payments accept debit/credit cards and checking-account electronic checks. The City’s billing page specifically lists Visa, Mastercard, Discover, and American Express, and offers free ACH auto-pay from checking or savings. Cash, check, cashier’s check, and money order are accepted in person; no Apple Pay, Google Pay, or other wallet support is stated.

2026 transaction pricing

Convenience fees

A 2.95% credit-processing fee applies to credit/debit payments through the City’s utility portal; the fee is paid to the third-party processor and is non-refundable. Electronic check withdrawn directly from a checking account, check, money order, cash in person, and free ACH auto-pay avoid the card processing fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Miramar Water Billing Division – Water, Sewer and Utility Services and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →