Payment channels

Pay City of Ocoee Utilities Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Point and Pay for phone/card payments; the reviewed City page does not identify the online account processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

A current public portal link was not identified for this provider.

Telephone payment

Phone IVR

1-866-974-2058; the City directs customers to use Point and Pay by phone with a credit card and notes that fees apply.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified Ocoee text-to-pay keyword or opt-in process was exposed.

Mail-in address

City of Ocoee Utilities Department, P.O. Box 70, Ocoee, FL 34761.

Counters, drop boxes, and office hours

Utility Billing Counter at City Hall, 1 North Bluford Avenue, Ocoee, FL 34761. Hours are 7:30 a.m.-5:30 p.m. Monday-Thursday and 8:00 a.m.-5:00 p.m. Friday, excluding holidays. A stainless-steel drop box is outside City Hall; automatic withdrawal can be set up by bringing a voided check to the counter.

Accepted digital instruments

What you can use online

Point and Pay phone/card payment; online bill pay using a City-issued PIN; and automatic bank withdrawal. The reviewed City materials do not expose the complete current card-brand or wallet list.

2026 transaction pricing

Convenience fees

Fees apply to Point and Pay phone payments; the reviewed current City page does not expose the exact 2026 flat fee or percentage.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Ocoee Utilities Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →