Municipal Department
City of Panama City Beach Utilities Department – Water, Wastewater and Reclaimed Water
Serving Panama City Beach and the City utility franchise area from Lake Powell to West Bay, Hathaway Bridge, and the Gulf of Mexico
Population served
Approximately 18,000 permanent residents, with a much larger seasonal and visitor population; the City utility department operates beyond the municipal limits under a broad franchise area.
State system code
FIPS 12
Billing frequency
Bi-monthly on even months: February, April, June, August, October, and December. The February 2026 rate sheet states that the listed two-month minimums include up to 6,000 gallons per unit.
Provider briefing
How this utility’s billing works
City of Panama City Beach Utilities Department – Water, Wastewater and Reclaimed Water operates as a municipal department serving Panama City Beach and the City utility franchise area from Lake Powell to West Bay, Hathaway Bridge, and the Gulf of Mexico. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Bi-monthly minimum-plus-volume structure. Effective February 1, 2026, a 5/8- or 3/4-inch inside-city account has a $37.54 two-month water-only minimum, or a $87.42 water/sewer minimum including 0–6,000 gallons; outside-city minimums are $46.92 water-only and $109.28 water/sewer. Consumption above the included 6,000 gallons is charged per 1,000 gallons at $3.58 water inside city, $4.48 outside city, $3.70 sewer inside city, $4.63 outside city, and $0.95 reclaimed water inside city/$1.19 outside city.. Bills are generated bi-monthly on even months: february, april, june, august, october, and december. the february 2026 rate sheet states that the listed two-month minimums include up to 6,000 gallons per unit., and a typical residential cost reference is For a 5/8- or 3/4-inch inside-city residential account using 6,000 gallons during the two-month cycle, the published minimum is $87.42 for water and sewer, or approximately $43.71 per month before any reclaimed-water, stormwater, or other account charges. A customer using 10,000 gallons in the two-month cycle would add about four excess thousand-gallon units at the published water and sewer rates.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The two-month residential/apartment/condo sewer fee is $49.88 per unit inside city or $62.36 outside city, with a separate sewer availability flat rate of $24.84 or $31.06 per month and up to 6,000 gallons included in the listed minimum structure. Sewer overage is $3.70 per 1,000 gallons inside city or $4.63 outside city; reclaimed-water use is separately billed.
Meter and infrastructure notes
The City’s utilities budget and project materials identify automated water meter reading as an infrastructure program, while current customer documents refer to cycle and route numbers and ask customers to keep a private shutoff valve between the meter and dwelling. The public pages do not promise hourly AMI data; billing is issued on a bi-monthly even-month cycle.
Emergency water support
Report a leak or water emergency
(850) 233-5050, option 3, for after-hours emergency water/sewer concerns; Underground Utilities dispatches a crew. Non-emergency leaks and line breaks can be reported through the City’s My PCB SeeClickFix system. Utility Billing questions use (850) 233-5100 option 3.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Panama City Beach and the City utility franchise area from Lake Powell to West Bay, Hathaway Bridge, and the Gulf of Mexico
City of Panama City Beach Utilities Department – Water, Wastewater and Reclaimed Water is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.